I contracted out my rental property to Impact a year ago. I have to say this has been a very pleasant experience for me. Mike and Keri are on top of all my maintenance issues in a timely manner. They provide a better service to my tenants than I could have, and the communication with me is excellent. They are true professionals. I recommend Impact for property rental management. My only regret is that I hadn't done it sooner!
- John Stejer
The Impact Property Management team has consistently improved our rental property and tenant base with their proactive management style. After transitioning two 10+ unit buildings from another agency, Impact worked quickly to drastically improve the building conditions and tenant relations. We have seen a large improvement in building conditions, tenant quality and consistent office operations since moving to Impact. They have been able to manage the regular maintenance, capitol improvement projects and handle complex tenant situations. Impact has worked with us to meet our annual plans for each building, been open to feedback regarding small operational concerns and immediately addressed issues. Our confidence and trust with Impact continues to grow and we look forward to continuing to have them part of our team.
- Matt, Dana, and Dan
We have used Impact Property Management for three years managing our property in Snohomish County. We live out of state so having a prompt and responsive manager is important to us as we are not able to check on the property on a regular basis ourselves. Mike and his team always do a thorough job in answering our questions and doing any follow up work. They are easy to work with and always are willing to work with us to find a solution to a problem. We recently needed a new water heater for our property. They were very helpful in helping find a vendor and were open to using one we found. They worked with the tenant to arrange the appointment.
- CJ Reeder
Impact property management advertised and provided quality renters for my rental for the past 2 1/2 years.
The over all experience was great. They were very professional and very active to see that I had the top renter in the area.
All of the staff at Impact responded very courteous, friendly and timely for all of my needs, they provide myself with top quality service.
- Tim Bruggman
We are new to the property management game, and live out of state. Two prior firms were unable to even fulfill planting a sign, much less completing a lease. Mike Herman was recommended by an agent that sold our other home in the area. It was either that he'd succeed or we'd sell the house - it was just too much work. It's not an easy house, as it's quite small on a large piece of property. From the initial phone call through the signing, it's been a wonderful experience. We did have a potential tenant pull out, but Mike made it a non-issue - he just found someone else! We've been in a lease for a bit now and the first time they deposited lease proceeds into our account, we thought there must be a mistake. We'd become so used to having to write checks, we forgot this was an income property! And, it's not just Mike - his office staff are very professional and prompt. We've had a broken appliance - easy for us and for the tenant. I hope this relationship continues as long as we own this property. I just can't imagine going forward without Impact Property Management, Mike Herman and his office. They have earned our highest recommendation.
- Dana and Betty Blavit
I hired Impact property management starting in 2010. They manage 4 properties for us in Lake stevens. I have been very satisfied with the cooperation from Impact . The rent has been deposited in my account on time, monthly. The subsequent management service had been excellent! I don't know anything about tenant screening and selection. They have been picking really high quality tenants for my rental properties throughout the years. I would highly recommend Impact properties to anyone looking for a residential management company.
- Andy M.
Impact properties provided tenant services . They are quick and efficient. They always handle any issues such as repair services in timely manner. I refer my clients to them for rental services. They get good paying tenants for my rental. Handle any small or large property repairs at prices that I couldn't find myself. I enjoy working with them.
- Rhoda K.
Impact manages a rental unit for us. They have been professional, efficient and on top of all the details. When renters have moved out they have been very helpful in determining what we needed to do for repairs, upgrades, etc. They also have been very good at finding new applicants and advising us on their suitability as tenants. When repairs have been needed they have service companies at their disposal that are economical yet do a very good job. Overall I have been extremely happy with the service that Impact Property Management has provided.
- Jeff H.
We have always found your company very responsive and reliable. I will not hesitate in recommending your company to potential clients.
Impact Property Management has managed our rental for the past 4 years and has gone above and beyond to make sure our needs are met. They have done everything they promised to do and are always available to answer any questions we may have. We are especially impressed with their screening process to ensure quality renters. With Impact we have one less thing to worry about!
- Lee Ann D.
I hired Impact Property Management based on a referral from a friend to rent my home out when I moved out of state. They were very knowledgeable about the rental market and extremely professional throughout the entire process. They quickly had my home rent ready and soon after it went on the market it was rented for the asking price. They have a structured tenant screening process that gives me piece of mind knowing that the tenants that are occupying my home are fit to be there. The Impact team is very responsive to any questions I ask and do a fantastic job keeping me apprised of what is going on with my property. I would recommend Impact Property Management to anyone who is looking for a qualified property management company.
– Nate W.
Impact Property Management have managed my property in Lake Stevens for the past 5 years now. In general, I've had good experience working with them. My rental has almost always had tenants and unoccupied time between leases were minimal. Also, their accounting system is efficient and easy to access.
– Nyi N.
Impact property management is a very responsible company. Fast response and help. They found great tenants in a short time. I never had any problems with payment. This company is very punctual. I always get response on any question I have right away. I would recommend them to everybody I know.
- Larysa M.
I want to thank you and your Impact team for your incredibly persistent, smart, and professional work in cleaning up a difficult rental situation for me. As you know, the tenants we turned over to you were one in a million - and not in a good way. But you devised a smart strategy and were steady in your vision for how to move forward. And as a result, we got that tenant out and a strong tenant in. And since that time, our ownership has been hassle-free. All the while, you were steadfast in your belief that taking the high road is important. You treaded the tenants fairly - even when it was abundantly clear they were not treating you or me with integrity. Even so, you and your team remained professional at all times. I would recommend Impact to any owner or prospective tenant.
- Wayne B.
I appreciate the professionalism exhibited by you and everyone at Impact! In fact, Impact is one of the most professional companies I deal with and that is getting to be fairly rare these days. Thank you for always watching out for my interests!
- Craig Suhadolnik
Impact Property Management was very helpful and easy to work with. We liked our house that we rented from Impact and the fees were reasonable. We will highly recommend you to our friends and family.
- Chad Turner
I want to "Thank" Impact Property Management and their team for always being there for my rental clients. During this last couple of years with the Market prices going down, it was in my clients' best interest to rent their properties out for a few years to avoid a short sale or a loss. Impact takes the same care with my clients'; as I would with them. I have known worked with Impact for many years and know firsthand their customer service and diligence that they take with clients and we share the same client values, making it a perfect fit for my clients'. Impact Property Management has done placements and property managing for my clients, and I know they are in great hands with my referrals.
Thank you for all that you do !
- Natalee Thurston, Windermere Real Estate/ JS
"The greatest compliment I can pay to Mike Herman is that I consider him part of the "team," not just a "subcontractor" or "service provider." We consult Mike on significant decisions that can significantly affect the future of our business. He isn't just a leasing agent or property manager, he is a valued investment advisor. That said, Mike also performs above and beyond expectations on the nuts and bolts of property management: finding and keeping high-value tenants."
- Dano Jukanovich, Co-owner, LIFEstyle Homes & Construction
"The reason we like to use IMPACT Property Management is because we both work, and just don't have the time or expertise to take care of the day to day running of our rental properties. We have found over the years, we have built up a trustworthy relationship, and that's very important to us. We know that IMPACT has our best interests at heart, whilst also realizing that good tenants need a good place to live in. We realize it's a fine line, keeping the tenants and us happy and we feel IMPACT does a very good job at this.
- Malcolm and Kathy Milsom, Rental Property Owners.
"Impact Property Management manages multiple properties for us. We are extremely pleased with their services and they keep us up to date on all activity. They minimize the amount of vacancy time as well as provide guidance and recommendations to us when necessary. We have had the same property manager for several years and could not be happier with the value of his services."
- John and Joel Haack/Haack Brothers Home
"If we have a vacancy or something is in need of repair we call Mike Herman. Mike, and IMPACT Property Management, has continuously gotten good tenants for us. It is hard for us to do that from so far away. Years ago we had another management company. Boy are we thankful for Mike. The other company did not always answer our calls or let us know what was going on. With IMPACT that is never the problem. If we have a vacancy all we have to do is call Mike. He is more than competent. We can always count on Mike Herman, and IMPACT, to do the best for us and they have."
- Harry & Yvonne Morris
Impact Property Mangement makes being a landlord stress-free. They are well organized, professional, and knowledgeable. They are always prompt in addressing our questions and have done an outstanding job in maintaining open lines of communicaion wih our tenants. Best of all, my phone doesn't ring in the middle of the night. They make me look good.
- Julie Ubert
I am pleased with the service you have provided and would gladly recommend your company to prospective clients.
- Keith England, North County Bank
Impact Property Management was incredibly helpful in our house search. We arrived from out of state and their dedication allowed us to view a house the same day at 12pm and get the keys the following day. Thanks for all of your help! We highly recommend Impact for their high level of service and professionalism.
- Gil and Steph
I have had the best experience working with Becky and Impact. I called one day to see if Impact could help me with a lease-up and their attention and professionalism was so impressive. The unit was rented before the tenants moved out. I have never had such a positive experience in such a short period of time. I wouldn't hesitate to recommend this outstanding company.
- Stehanie Gildred
Finding ourselves in a crunch, Impact Property Management came through for us. After hearing our situation, they quickly found a home for us to look at the day we walked in the door. In two days, we had the keys and were moving in. That is what customer service is all about. With the staffs high level of professionalism, and concern for their customers, we highly recommend Impact; for you can't go wrong.
- Robert and Tammy Miner
I am completely impressed with the service and communication of Impact Property Management. From the first time I talked to Mike on the phone, he has always been energetic, honest and eager to help. I needed to rent a unique property that was out of the norm. A Great job was done marketing our rental and Mike and his staff were able to find the perfect tenant. Their rates are very competitive, but most impressive is strong commitment to communication and follow through. Thanks again.
- George Barnecut - East County Parks & Rec. Chair
I really appreciate the team at IMPACT property management, they have made renting through them an easy process. They were not only professional, but helpful and understanding as well. They were a key in getting small “fixes” done in a convenient manner & were always easily assessable for any of my family’s concerns. They went the “extra mile” in stressful situations & always had an amazing attitude! I would recommend IMPACT property management to anyone looking to rent a home.Thank you for your great service!!
- Kay Gailey/Capanyola
I have had the pleasure of working with Impact Property Management since May 2009. Marcus Tageant was instrumental in all my property management needs and was able to rent my Everett home back in 2009 within the time frame that I required due to employment relocation to Colorado. Impact Property Management along with Marcus Tageant provided excellent customer service the entire time I had renters in my home. Recently I had the pleasure of working with Marcus on the sale of my rental home, and the entire home sale transaction went smooth due to Marcus's due diligence along with his experience in the rental/real-estate market well served. Thank you Impact Property Management and a special thank you to Marcus Tageant for going above and beyond expectations.
- Bill Tallman
We have been using the services of Impact Property Management for approximately 4 years now. We are extremely satisfied with the level of service that they provide. They are professional, timely, and always strive to obtain the best services at a fair price. Their actions show they truly care about their relationships with their clients. On many occasions Impact has gone "above and beyond" to get results for our community. I would highly recommend them to anyone.
- Randall Berry / President, Westlake Pointe Condominiums
Impact did a fantastic job. Got my townhome rented out within a month & am happy with the tenant. I'd use Impact Property Management again!
- Grace Toledo